Shipping policy
Shipping Policy
At Ascension Orgonites, every piece is handmade with intention and care. We want you to receive your order quickly and safely, no matter where you are in the world. Please review our shipping policy below before placing your order.
Processing Time
All orders are processed and shipped within 1-2 weeks (for Pyramids) & 1-3 business days (for Shungite and all other products) after payment is received.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery
We ship worldwide every day, including to Canada, the U.S., Europe, Australia, and beyond.
Orders are shipped via trusted carriers such as USPS, UPS, or DHL, depending on your location.
Delivery times vary by destination:
United States: 3–7 business days
Canada: 7–14 business days
International (outside North America): 10–21 business days
Please note: Estimated delivery times are provided by the carriers and may vary due to customs delays, holidays, or unforeseen shipping disruptions.
Customs, Duties & Import Fees
International Customers: You are fully responsible for any customs fees, duties, taxes, or import charges imposed by your country.
These charges are not included in the price of your item or shipping cost at checkout.
We do not have control over these fees, and we cannot mark packages as “gifts” or declare lower values to avoid customs charges.
Tracking Your Order
Once shipped, you will receive a tracking number via email.
Tracking may take 24–48 hours to update.
For international shipments, tracking may show limited updates until the package clears customs in your country.
Lost, Delayed, or Damaged Packages
We are not responsible for delays caused by the shipping carrier or customs.
If your package is lost in transit, please reach out to us at ascensionorgonites@gmail.com and we will do our best to assist in resolving the issue.
If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can make it right.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for packages sent to incorrectly provided addresses.
Questions?
If you have any questions about shipping, please contact us at ascensionorgonites@gmail.com, before placing your order.
✨ Thank you for supporting Ascension Orgonites. We are grateful to share these handmade creations with you, wherever you are in the world.